Customer Service Administrator - Part Time
Joseph Ash Galvanizing operates nine galvanizing plants across the UK and is part of Hill & Smith PLC, a leading international group of companies specialising in engineering, infrastructure, and industrial solutions.
We are currently looking for a part time Customer Service Administrator at our Widnes site with responsibility for providing efficient administrative and customer support to ensure the smooth running of customer service operations.
The role involves managing customer enquiries, logging and monitoring complaints, capturing and reporting OTIF (On Time In Full) performance data, and supporting general office administration activities.
Location:- Widnes, Cheshire
Working Hours:- 25 per week.
Working Pattern:- Monday to Friday between 8am and 4pm. Actual hours can be flexible within these times.
Salary:- £16,900
Key Responsibilities
First point of contact for customer enquiries via telephone, email and other communication channels.
Provide accurate information to customers regarding orders, deliveries and services.
Liaise with internal and external contacts to resolve customer queries efficiently.
Log and monitor complaints accurately to ensure timely resolution.
Log delivery performance information.
Capture and maintain accurate OTIF (On Time In Full) delivery performance data.
Assist in producing OTIF reports for management review.
Investigate any discrepancies in data and liaise with other departments to ensure data accuracy.
Scan, file and store files electronically in accordance with company procedures.
Skills, Experience and Attributes
Essential
Previous experience in a Customer Service or Administrative role.
Ability to handle Customer complaints professionally and sensitively.
Excellent written and verbal communication skills.
Ability to prioritise own workload.
Proficient in Microsoft Office applications.
High attention to detail.
Ability to build strong relationships with both colleagues and customers.
Desirable
Knowledge of OTIF reporting and performance metrics.
Experience within a manufacturing, distribution or logistics environment.
What we offer:
25 days holiday plus bank holidays
Company Bonus up to 9% per annum
Reward Gateway - Smart Spending and Cashback App
Joseph Ash is an Equal Opportunities Employer.
- Department
- Sales and Marketing
- Locations
- Widnes
Widnes
Reasons to join the team!
-
Take a look at the great benefits we have on offer:
- Competitive Salaries💷💷💷
- Generous bonuses💰💰💰
- 33 days’ holiday including bank holidays 🏖🎅🌏
- Employee Assistance Programme including High Street Discounts and Cashback Schemes🛒💸💳
- On-site Mental Health First Aid support👨⚕️🧠👩⚕️
- Share Save Scheme📈💹📈
- Death in Service Benefit – 3 x annual salary👨👨👧👦👨👨👦👩👩👧👦
Our Chemistry
At Joseph Ash, we have great chemistry. Not only in the processes or chemicals we use to galvanize steel, but also in the relationships we have with each other and our clients, suppliers and partners. A set of team-led values and behaviours drive this chemistry.
Decency and compassion: We respect each other and our differences and treat people as we want to be treated ourselves. We mix decency with good manners and listening skills. We also appreciate family: not only in our home lives but also in the family we have at work.
Growth and advancement: Growth through teaching and learning (internally and externally) is the catalyst for everything we do. We lead with experience and heritage, but we’re also enthusiastic about advancing and improving our products, processes, the industry, and ourselves.
Team spirit: We thrive on team spirit, whether we’re looking out for each other’s safety or working together to meet targets. Providing help and assistance, celebrating achievements, and laughing are the elements that bind us together. We have each other’s backs.
Responsibility: The safety and success of our business and our future sit in our collective hands. We know what is expected of us as individuals and teams and demonstrate a ‘can-do’ attitude to get things done.
