Joseph Ash Bilston is looking to recruit a Sales Co-ordinator to support the Commercial Manager. Coordinating customer orders, and ensuring smooth communication between internal departments and clients. The primary responsibility will be to ensure customer satisfaction, assist with the sales process, and help drive business growth to achieve or exceed budget targets.

Sales Activity:

• Making telephone sales calls to both “cold” and “warm” prospective customers.
• Seek out new business leads using various means including using existing data base, internet & social media.
• Make customer service calls to customers to manage queries on orders, difficulties etc.
• Establish, & maintain strong existing customer relationships.

Customer Relationship Management:

• Maintain positive relationships with new and existing clients.
• Follow up on client enquiries, providing timely updates on order status, pricing, and deliveries.
• Communicate effectively with customers to resolve issues and ensure high satisfaction levels.
• Maintaining and updating records in Customer management system, following up quotations.

Sales Support & Coordination:

• Coordinate order processing, working closely with operations and logistics teams to ensure on-time delivery and accuracy of orders meets customer promises given.
• Prepare and send quotes to clients.
• Assist the Commercial Manager in managing customer accounts and tracking orders.
• Compile and maintain sales documentation, including contracts, invoices, and communications.

Sales Reporting:

• Assist in generating sales reports, tracking KPIs, and analysing sales performance.
• Support the Commercial Manager with market research, customer feedback, and competitor analysis.
• Track and report sales data, updating customer records in the CRM system.

Process Improvement:

• Identify and suggest improvements to enhance the sales coordination and customer service process.
• Assist in developing new sales strategies to improve efficiency and customer satisfaction.

Person Specification

• 2+ years of experience in a sales coordination, customer service or administrative roles, ideally in a manufacturing or industrial setting.
• Confident in meeting customers on phone and face to face.
• Passionate and self-motivated about driving sales forward with the ability to work under pressure.
• Customer focussed and able to provide high levels of customer service with great communication skills both verbally and in writing.
• Strong organisational and multi-tasking abilities with good mathematical skills including a clear understanding of sizes and dimensions.
• Good Listener, ability to work independently and as part of a team.
• Organised with good time management skills & ability to multi-task and prioritise
• Good levels of ability in Microsoft Word and Excel, Teams etc.
• Ability to work accurately and systematically.

Take a look at the great benefits we have on offer:

• Salary up to £28,000 - £32,000 (D.O.E) plus bonus of up to 9% annual salary
• 25 days holiday plus annual bank holidays
• Reward Gateway - Smart Spending and Saving App
• Share Save Scheme
• Employee Assistance Programme
• On-site Mental Health First Aid support
• Death in Service Benefit – 3 x annual salary‍‍‍‍‍‍‍‍